FAQs & Policies
Frequently Asked Questions & Policies
We suggest scheduling a consultation to discuss your aesthetic goals, concerns and current skincare routine before receiving your service. From there, we will create a custom treatment plan specifically targeting your areas of concern.
You will receive customized pricing information for all appropriate treatments and skincare during your consultation as part of your treatment plan.
A$50 non-refundable deposit is required to book your appointment and reserve the time specifically for you. The deposit will be applied to your balance due at the end of your appointment. However, if you decide not to get treatment, the deposit will count as your consultation fee. If you are unsure about getting a service, we will hold your deposit for 30 days and you may use it towards any service we offer here.
We will try our best to accommodate clients who arrive 15-20 minutes late if we are given notice but we cannot guarantee to provide the full time of treatment.
If a client is more than 15-20 minutes late to their appointment, the appointment may be canceled and need to be rescheduled. You will be charged the non-refundable deposit if the appointment must be canceled due to your late arrival. This process will ensure clients that do arrive on time are seen in a timely manner.
We ask for at least 48 hours’ notice, as a courtesy, if you will need to cancel or reschedule your appointment. We are more than happy to reschedule your appointment and apply your deposit towards a future appointment if you give at least 48 hours’ notice.
We understand that unplanned circumstances can occur, and you may need to cancel or reschedule your appointment. If you reschedule or cancel your appointment less than 48 hours prior to your appointment time, your deposit is non-refundable, and a new deposit will be required to book any future appointment.
Any client that doesn’t show for a scheduled appointment will forfeit their deposit and will be required to pay for any futures appointments in full, prior to their scheduled appointment.
Please understand that last minute cancellations rarely allow our providers the opportunity to fill that missed appointment time. Clients who have pre-paid for their service, will forfeit the service they no-showed or canceled at the last minute.
Gift card is a wonderful way to show your appreciation. We offer gift cards here starting at $100. *Gift Cards are non-refundable.
Our doors are locked during business hours for peace of mind. Please ring door to be let in. Since we are a medical facility, we still require our patients/guests to wear mask when entering the building.
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